Refund Policy

Purpose and scope

This policy explains when a customer may request a refund for subscriptions, one-time credit packs, and usage-based AI generation purchases. Mandatory consumer rights in your jurisdiction continue to apply.

Quick reference

| Purchase type | Eligibility window | Notes | | ------------------------- | ------------------------------------- | ----------------------------------------------------------------------- | | First subscription | 14 days from the first charge | Fewer than 20% of the included credits or features must have been used. | | Subscription renewal | Considered within 7 days | We review whether benefits were used after renewal. | | Unused credit pack | 14 days from purchase | Refunds are based on the unused balance. | | Used credit pack | System-caused generation failure only | Credits are automatically returned when possible. | | Promotional or beta offer | Non-refundable unless required by law | Any exception is shown at checkout. |

How usage is measured

For credit plans, the usage ratio is the credits consumed during the refund window divided by the credits included in that billing cycle. For feature quotas, it is the quota units consumed divided by the included quota. Mixed plans use the highest applicable ratio. We use server-side billing records at the time of the request and round ratios to two decimal places.

If the usage ratio is 20% or higher, first-subscription refunds are generally not available unless consumer-protection law requires otherwise.

Requesting a refund

1. Include your order ID, purchase date, account email, and a short description of the issue.
2. Open a support ticket from your account.
3. Submit the request inside the applicable eligibility window.
4. We may ask for receipts, screenshots, task IDs, or logs to verify the request.
5. We aim to provide an initial response within two business days. Approved refunds return to the original payment method.

Banks and payment providers commonly take 5–10 business days to post an approved refund, though timing varies by region.

Failed generations

When a generation fails because of provider downtime, content-policy rejection, or infrastructure errors, the service automatically attempts to return the associated credits. The reversal appears in billing history. If it is not visible within 24 hours, include the task ID in a support ticket; manual review is normally completed within three business days.

Non-refundable situations

Refunds are generally unavailable when credits or outputs were successfully used, access was suspended for abuse or fraud, the eligibility window has passed, an unsupported third-party automation caused the issue, or a purchase was made through an unauthorized reseller.

Consumer rights and disputes

Customers in the EEA and United Kingdom may have a 14-day digital-purchase withdrawal right unless they agreed to immediate delivery. Using credits or downloading content can limit a refund to unused portions. Other mandatory regional consumer guarantees are honored where applicable.

Please contact support before filing a chargeback. We target an acknowledgement within two business days, an evidence update within five, and an internal decision or payment-partner escalation within ten business days. Payment provider and card-network timelines may take longer.

Changes and contact

We may update this policy as regulations, features, or pricing change. Material updates are announced in the service or by email. For refund questions, open a support ticket from your account.